I did the online check-in. It gave me 10 minutes to get there and I am 15 minutes away. Of course I arrived 2 or 3 minutes after the time I was suppose to be there and my wait went to 38 minutes. I waited and my name just disappeared from the list. At this point I had a meeting I needed to get to so I had to leave. This was very disappointing. I DO NOT blame the stylist or the store. I feel the online check-in probably gave me a bad time, because I am sure that the stylist would have waited. Usually, my experience at this store is always beyond excellent. So, this one star is for the online check-in not the stylist or the store. I will try again another time.